Alea Tulum
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客人怎么说
Very friendly staff, big shout out to Diana for the amazing tips on trips to do. Beautiful room with complimentary mini bar in an idyllic place outside of the busy Zona Hotelera of Tulum (highly recommend renting a car, upon airport arrival, because it's too remote to move around with bicycles and taxi's are very expensive - read 100 USD for a 20 min ride). Elaborate delicious breakfast and big plus on the available equipment to go kayaking or snorkling in the sea. Perfect if you want to relax at the beach with the comfort of a 4star boutique hotel (I think they have around 15-20 rooms).
Tim
2024年4月
Staff was super friendly and accommodating. Esteban took great care of us from the moment we arrived. The bar/restaurant staff was great, mainly Benjamin and Miguel, and knew our likes/dislikes in a short amount of time. Housekeeping staff was prompt in replenishing items and put a personalized touch on the room. We had a couple minor issues with the tv and lighting but was promptly resolved. Beach area was small and could use some more comfortable cushions, but loved how private it was. Also had a wonderful massage on the pier over the water, highly recommended. Overall, great value and experience.
Carlotta
2025年2月
We loved the secluded location, private beach, free water activities, free large breakfast, large balcony, dipping pool, swim-up to room, friendly and helpful staff. Small grocery store nearby is helpful too.
Bryan
2024年7月
Penthouse rooftop room with plunge pool was simple but quite nice. Included breakfasts were delicious, everything on the menu was great! AC worked perfectly, mini fridge was stocked with beverages.
Yulia
2023年8月
Quiet area, very nice rooms, not crowded in hotel
Søren
2024年7月
The staff were so helpful and friendly in particular Franzcelia who not only arranged honeymoon decorations and bubbly in our room but also helped arrange a car to collect us after we had an 8hour delay on arrival due to BA flight. Delicious freshly prepared breakfast each day, very relaxing stay. Also it was close to a Cenote which we went to, you couldn’t see many fish but apparently there is a friendly crocodile in there!
Eleanor
2023年2月
Alea Tulum is a very special place. The staff is kind, helpful, and great at what they do. The breakfasts are outstanding and the hotel restaurant was my favorite of all the places we tried. Franciela, Pedro, and Sebastian made our stay so joyful and the cleaning staff went above and beyond. This is a quiet hotel for a relaxing vacation that prioritizes peace, comfort, and wellness.
Audrey
2023年1月
What a hidden gem this place is. Alea is set away from the bustle and traffic of Tulum. The accommodations were top notch, the amenities were amazing, the staff and service was bar none and most importantly it was nice to be away from the main area. I would highly recommend a rental car if you are staying here and plan to explore at all or even wan to head downtown because taxis are +/- $25 US each way from the Hotel and back. That said we rented a car for a couple days when we arrived and did not need it the entire time.
Alexander
2023年3月
Everything. Facility is gorgeous. Rooms are top notch. Complimentary breakfast is really good. Staff is very friendly. The pool is gorgeous and the beach is a nice touch. Loved the boardwalk as well. 10/10. Only drawback is the location but that’s only because we had a lot planned in Tulum that required taxi rides, otherwise I would’ve stayed at the resort my entire trip.
Nagham
2024年1月
When I arrived, I learned that the hotel was undergoing a remodel so they upgraded me to their sister property next door, Nerea. At first, I was confused and a little annoyed because I had just made the reservation 4 days prior and didn't receive any information about remodeling/construction. However, the staff made everything right and gave me an excellent room at Nerea and I had an amazing time. The fitness center is actually at Alea so I did visit the property daily and ate dinner there. Both properties are absolutely beautiful and peaceful. Staff was always very helpful, everything in the mini-fridge was included and the water activities (like kayaking were also included). Staff member, Isabel, was a joy!!
Alisha
2022年12月