Alea Tulum

Staff was super friendly and accommodating. Esteban took great care of us from the moment we arrived. The bar/restaurant staff was great, mainly Benjamin and Miguel, and knew our likes/dislikes in a short amount of time. Housekeeping staff was prompt in replenishing items and put a personalized touch on the room. We had a couple minor issues with the tv and lighting but was promptly resolved. Beach area was small and could use some more comfortable cushions, but loved how private it was. Also had a wonderful massage on the pier over the water, highly recommended. Overall, great value and experience.

Penthouse rooftop room with plunge pool was simple but quite nice. Included breakfasts were delicious, everything on the menu was great! AC worked perfectly, mini fridge was stocked with beverages.

The staff were so helpful and friendly in particular Franzcelia who not only arranged honeymoon decorations and bubbly in our room but also helped arrange a car to collect us after we had an 8hour delay on arrival due to BA flight. Delicious freshly prepared breakfast each day, very relaxing stay. Also it was close to a Cenote which we went to, you couldn’t see many fish but apparently there is a friendly crocodile in there!

What a hidden gem this place is. Alea is set away from the bustle and traffic of Tulum. The accommodations were top notch, the amenities were amazing, the staff and service was bar none and most importantly it was nice to be away from the main area. I would highly recommend a rental car if you are staying here and plan to explore at all or even wan to head downtown because taxis are +/- $25 US each way from the Hotel and back. That said we rented a car for a couple days when we arrived and did not need it the entire time.

When I arrived, I learned that the hotel was undergoing a remodel so they upgraded me to their sister property next door, Nerea. At first, I was confused and a little annoyed because I had just made the reservation 4 days prior and didn't receive any information about remodeling/construction. However, the staff made everything right and gave me an excellent room at Nerea and I had an amazing time. The fitness center is actually at Alea so I did visit the property daily and ate dinner there. Both properties are absolutely beautiful and peaceful. Staff was always very helpful, everything in the mini-fridge was included and the water activities (like kayaking were also included). Staff member, Isabel, was a joy!!